To cancel or change your order, you'll need to contact customer service at hello@loradicarlo.com.  Once your order has been processed, it cannot be canceled. You may refuse the package upon delivery or mark the package RETURN TO SENDER and bring it to your local drop off facility to send it back to our warehouse. You may also contact the shipper directly to have them route the package back to sender.   After your returned package is received, confirmed by us that it is unused/unopened, and processed, we will issue a refund followed by an email notification to the address we have on file