Thank you for your purchase. Lora DiCarlo products are of the highest quality, and we hope you enjoy our products with abandon. Please see below for more information on our return policy.

RETURNS

Due to the intimate nature of Lora DiCarlo products, we can only accept returns of unopened and unused products within 30 days of purchase. The tamper seal must be intact and unbroken on the external sleeve of the box and our products unused.  Please reach out to Hello@loradicarlo.com for any concerns and questions you may have about your return as we strive to work with all of our customers in finding the right solution. 

All shipping costs are non-refundable. The customer is responsible for all shipping charges. All returned items must be in new, unopened packaging.

Once opened, Lora DiCarlo products can only be returned due to defects caused by faulty workmanship, or materials, that are covered by Lora DiCarlo’s 1 Year Warranty. This does not include cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. For more information, please see our Warranty Policy. 

RETURN PROCESS

Please email customer service at hello@loradicarlo.com within 30 days of ordering your product.  Shipping charges are nonrefundable.

Please Note: A 10% restocking fee may apply to returns.    

REFUNDS

All returns must be authorized before sending it to the Return Department. Orders returned without authorization will not qualify for a refund. After receiving your return and inspecting the condition of your item, the return department will determine if your order meets our return policy. If the return department deems your order meets our return policy, we will issue a refund. Please allow at least seven to ten (7-10) business days from the receipt of your item to process your return. We will notify you by email when your return has been processed. If the return department deems you do not meet our return policy, you will be notified and a refund will not be issued. 

Please Note: It may take additional time for a refund to post to your bank account, depending on your financial institution. 

The following items cannot be returned: 

• Products damaged or altered by the customer   
• Any product claims made outside of valid warranty
• Any product purchased from unauthorized retailers (eg: Amazon, Ebay, Groupon etc.)  
  
• Opened boxes
• Used products
• Boxes with broken tamper seal 

If you receive a damaged package, please contact customer service. 

ORDER CANCELLATIONS OR CHANGES

Once your order has been processed, it cannot be canceled.

QUESTIONS

If you have any questions or wish to make a return, please contact us at: 

hello@loradicarlo.com