You can claim your warranty by going to loradicarlo.com, logging in and registering your product. There will be instructions there on how to register your product for warranty. We have a guaranteed 1-year warranty (in countries mandating a longer warranty time, we extend the warranty appropriately). A prepaid FedEx return label will be provided for your return. 

You can also contact hello@loradicarlo.com if you have any questions about your warranty eligibility or the registration process.