Thank you for your purchase. Lora DiCarlo products are of the highest quality, and we hope you enjoy our products with abandon. Please see below for more information on our return policy.
Due to the intimate nature of Lora DiCarlo products, we can only accept returns of unopened and unused products within 30 days of purchase. Both tamper seals must be intact on the external sleeve and internal box. Please reach out to Hello@loradicarlo.com for any concerns and questions you may have about your return as we strive to work with all of our customers in finding the right solution.
All returns must be approved by Lora DiCarlo customer service and should be postmarked within five (5) days of the return authorization. All shipping costs are non-refundable. The customer is responsible for all return shipping charges. All returned items must be in new, unopened packaging.
Once opened, Lora DiCarlo products can only be returned due to defects caused by faulty workmanship, or materials, that are covered by Lora DiCarlo’s 1 Year Warranty. This does not include cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. For more information, please see our Warranty Policy.
Please email customer service at firstname.lastname@example.org within 30 days of ordering your product. Once you receive authorization and a RMA number, put the product in its original packaging with the RMA number inside and mail it to the return address provided by customer service. Shipping charges are nonrefundable.
Please Note: A 10% restocking fee may apply to returns.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) business days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
Please Note: It may take additional time for a refund to post to your bank account, depending on your financial institution.
The following items cannot be returned:
- Products damaged or altered by the customer
- Any product claims made outside of valid warranty
- Any product purchased from unauthorized retailers (eg: Amazon, Ebay, Groupon etc.)
For defective or damaged products, please contact us at the customer service email below to for additional questions about arranging a refund.
If you receive a damaged package, please contact customer service.
ORDER CANCELLATIONS OR CHANGES
Once your order has been processed, it cannot be canceled. You may refuse the package upon delivery or mark the package RETURN TO SENDER and bring it to your local drop off facility to send it back to our warehouse. You may also contact the shipper directly to have them route the package back to sender. After your returned package is received, confirmed by us that it is unused/unopened, and processed, we will issue a refund followed by an email notification to the address we have on file
If you have any questions or wish to make a return, please contact us at: