Warranty & Troubleshooting
How do I register my product?
To claim your warranty you must register your product on https://www.loradicarlo.com/register/ and follow the instructions provided to make a warranty claim. Please contact firstname.lastname@example.org if you have any questions about your warranty eligibility or the registration process.
My product stopped working. How do I claim my warranty?
Please have your order number and email email@example.com
Does my product come with a warranty?
WARRANTY TERMS & CONDITIONS
Lora DiCarlo products are of the highest quality and come with a ONE (1) YEAR worldwide manufacturing warranty for products purchased from loradicarlo.com. Warranty date begins on the date of the original purchase. Products purchased from retailers are not covered under these policies. In countries mandating a longer warranty time, Lora DiCarlo extends the warranty appropriately.
REGISTERING YOUR PRODUCT
To register your product go on https://www.loradicarlo.com/register/ and follow the instructions provided to make a warranty claim. Please contact firstname.lastname@example.org if you have any questions about your warranty eligibility or the registration process.
1 YEAR WARRANTY
Lora DiCarlo warrants this product for a period of ONE (1) YEAR, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a qualifying defect and notify Lora DiCarlo during the warranty period, Lora DiCarlo will, at its discretion, repair or replace the product free of charge.
The warranty covers working parts that affect the function of the product. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the product (or its accessories) will void the warranty.
Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period. If you purchased your product on our website, loradicarlo.com, we already have your proof of purchase on file.