Thank you for your purchase. Lora DiCarlo products are of the highest quality, and we hope you enjoy our products with abandon. Please see below for more information on our return policy.

RETURNS

Due to the intimate nature of Lora DiCarlo products, we can only accept returns of unopened and unused products within 30 days of purchase. Tamper seal must be intact and unbroken on the external sleeve of the box and product must be unused.  Please reach out to Hello@loradicarlo.com for any concerns and questions you may have about your return as we strive to work with all of our customers in finding the right solution. 

All shipping costs are non-refundable. The customer is responsible for all return shipping charges. All returned items must be in new, unopened packaging.

Once opened, Lora DiCarlo products can only be returned due to defects caused by faulty workmanship, or materials, that are covered by Lora DiCarlo’s 1 Year Warranty. This does not include cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. For more information, please see our Warranty Policy. 

RETURN PROCESS

Please email customer service at hello@loradicarlo.com within 30 days of ordering your product. Customer Service will give instructions on the return shipping address. Shipping charges are nonrefundable.

Please Note: A 10% restocking fee may apply to returns.    

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) business days from the receipt of your item to process your return. We will notify you by email when your return has been processed. 

Please Note: It may take additional time for a refund to post to your bank account, depending on your financial institution. 

EXCEPTIONS    

The following items cannot be returned: 

• Products damaged or altered by the customer   
• Any product claims made outside of valid warranty
• Any product purchased from unauthorized retailers (eg: Amazon, Ebay, Groupon etc.)  
  

For defective or damaged products, please contact us at the customer service email below to for additional questions about arranging a warranty replacement. 

If you receive a damaged package, please contact customer service. 

ORDER CANCELLATIONS OR CHANGES

Once your order has been processed, it cannot be canceled.

QUESTIONS

If you have any questions or wish to make a return, please contact us at: 

hello@loradicarlo.com