Return Policy
Thank you for your purchase. Lora DiCarlo products are of the highest quality, and we hope you enjoy our products with abandon. Please see below for more information on our return policy.
During a Presale or other promotional period, our return policy is as follows:
Any returns must be received in the original, unopened packaging in order to qualify for a refund.
You are responsible for all costs and fees associated with shipping.
In the case of Buy One Get One Free promotions, we will only refund you the difference of the cost of the products, less shipping and taxes when applicable. For example, if you choose to return the product you purchased, and keep the product you received for free, you will be charged for the product you keep.
Products are not eligible for transfer or exchange of a different product.
Please contact us at hello@loradicarlo.com with any questions.
RETURNS
Due to the intimate nature of Lora DiCarlo products, we can only accept returns of unopened and unused products within 30 days of purchase. Both tamper seals must be intact on the external sleeve and internal box. Please reach out to Hello@loradicarlo.com for any concerns and questions you may have about your return as we strive to work with all of our customers in finding the right solution.
All returns must be approved by Lora DiCarlo customer service and should be postmarked within five (5) days of the return authorization. All shipping costs are non-refundable. The customer is responsible for all return shipping charges. All returned items must be in new, unopened packaging.
Once opened, Lora DiCarlo products can only be returned due to defects caused by faulty workmanship, or materials, that are covered by Lora DiCarlo’s 1 Year Warranty. This does not include cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. For more information, please see our Warranty Policy.
RETURN PROCESS
Please email customer service at hello@loradicarlo.com within 30 days of ordering your product. Customer Service will give instructions on the return shipping address. Shipping charges are nonrefundable.
Please Note: A 10% restocking fee may apply to returns.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) business days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
Please Note: It may take additional time for a refund to post to your bank account, depending on your financial institution.
EXCEPTIONS
The following items cannot be returned:
- Products damaged or altered by the customer
- Any product claims made outside of valid warranty
- Any product purchased from unauthorized retailers (eg: Amazon, Ebay, Groupon etc.)
For defective or damaged products, please contact us at the customer service email below to for additional questions about arranging a refund.
If you receive a damaged package, please contact customer service.
ORDER CANCELLATIONS OR CHANGES
Once your order has been processed, it cannot be canceled. You may refuse the package upon delivery or mark the package RETURN TO SENDER and bring it to your local drop off facility to send it back to our warehouse. You may also contact the shipper directly to have them route the package back to sender. After your returned package is received, confirmed by us that it is unused/unopened, and processed, we will issue a refund followed by an email notification to the address we have on file
QUESTIONS
If you have any questions or wish to make a return, please contact us at: