• Am I responsible for customs fees?

    The customer is responsible for all customs fees.

  • Do you offer express and/or overnight shipping?

    We don't offer express or overnight shipping at this time.

  • How much does shipping and handling cost?

    We offer $10 Flat Rate Shipping for all orders placed during the presale.

  • My order has been stolen, what can I do?

    You can contact customer service by emailing us at hello@loradicarlo.com.

  • My order has been lost, what can I do?

    You can contact customer service by emailing us at hello@loradicarlo.com.

  • I have not received my order, but the tracking status says it has been delivered.

    You can contact customer service by emailing us at hello@loradicarlo.com.

  • I never received a tracking number, what should I do?

    You should receive an email with your tracking information after your order ships. However, there can be a 24-hour delay for the tracking to start working. If it has been over 24 hours, you can contact customer service at hello@loradicarlo.com.

  • Where can I find my tracking number?

    You will be sent an email with the tracking information for your order once it has shipped. It may take 24 hours for tracking to start working.

  • How do I track my order?

    You will get your tracking number for your order once the order has been shipped by our fulfillment partner. You will be sent an email with the tracking information once your package is on the way. Please allow 24 hours for tracking to start working.

  • Will my order be shipped discreetly?

    Yes! Osé will be shipped in a discreet, plain cardboard box.

    Note: For international shipments, a customs declaration may need to be included.

  • Where do you ship?

    At this time, we ship to the United States (US), Canada (CA), the United Kingdom (UK), and the European Union (EU). We plan to expand international distribution soon, so stay tuned!

  • Can I ship a gift to someone?

    Yes! You may enter separate billing and shipping addresses at checkout.

  • I pre-ordered Osé, when will it arrive?

    Your order will ship in 6-8 weeks.

  • Do you ship to PO boxes?

    No, at this time we do not ship to PO boxes.

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