Thank you for your purchase. Lora DiCarlo products are of the highest quality, and we hope you enjoy our products with abandon. Please see below for more information on our return policy.
Due to the intimate nature of Lora DiCarlo products, we can only accept returns of unopened and unused products. Both tamper seals must be intact on external sleeve and internal box.
All returns must be approved by Lora DiCarlo customer service and should be postmarked within five (5) days of the return authorization. All shipping costs are non-refundable. Customer is responsible for all return shipping charges. All returned items must be in new, unopened packaging.
Once opened, Lora DiCarlo products can only be returned due to defects caused by faulty workmanship, or materials, that are covered by Lora DiCarlo’s 1 Year Warranty. This does not include cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. For more information, please see our Warranty Policy.
To return an item, please email customer service at email@example.com, to obtain authorization. They will also provide you with the address to ship your return to. After receiving authorization, place the item in its original shipping box and mail to the provided return address.
Please Note: A 10% restocking fee may apply to returns.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) business days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
Please Note: It may take additional time for a refund to post to your bank account, depending on your financial institution.
The following items cannot be returned:
- Products damaged or altered by the customer
- Any product claims made outside of valid warranty
- Any product purchased from unauthorized retailers (eg: Amazon, Ebay, Groupon etc.)
For defective or damaged products, please contact us at the customer service email below to for additional questions about arranging a refund.
If you receive a damaged package, please contact customer service.
If you have any questions or wish to make a return, please contact us at: