Thank you for your purchase. Lora DiCarlo products are of the highest quality, and we hope you enjoy our products with abandon. However, if you are unsatisfied with any Lora DiCarlo product, it may be returned unopened and unused, within ten (10) days of receipt. Please see below for more information on our return policy.
Due to the intimate nature of Lora DiCarlo products, we can only accept returns of unopened and unused products. Both tamper seals must be intact on external sleeve and internal box.
All returns must be approved by Lora DiCarlo Customer Care and should be postmarked within five (5) days of the return authorization. All shipping costs are non-refundable. Customer is responsible for all return shipping charges. All returned items must be in new, unopened packaging, and be accompanied by an official Lora DiCarlo Return Merchandise Authorization number (RMA). See Return Process section for more information.
Once opened, Lora DiCarlo products can only be returned due to defects caused by faulty workmanship, or materials, that are covered by Lora DiCarlo’s 1 Year Warranty. This does not include cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. For more information, please see our Warranty Policy.
To return an item, please email customer service at hello (AT) loradicarlo (DOT) com, to obtain a Return Merchandise Authorization (RMA) number. Customer care will also provide you with the address to ship your return to. After receiving the RMA number, place the item in its original packaging and mail, along with the return form (including RMA number), to the provided return address.
Please Note: A 10% restocking fee may apply to returns.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) business days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
Please Note: It may take additional time for a refund to post to your bank account, depending on your financial institution.
The following items cannot be returned:
- Products damaged or altered by the customer
- Any product claims made outside of valid warranty
- Any product purchased from unauthorized retailers (eg: Amazon, Ebay, Groupon etc.)
For defective or damaged products, please visit our website to submit a warranty claim, or contact us at the customer service email below to for additional questions about arranging a refund.
If you receive a damaged package, please contact customer service.
If you have any questions concerning our return policy, please contact us at:
hello (AT) loradicarlo (DOT) com